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Some of your most asked questions answered here.
Shipping
I send worldwide via Royal Mail tracked and signed. For large international packages I will send via Parcelforce. Price depends on weight. See international postage costs below for more info.
How Long Will Shipping Take?
Please allow 2-3 working days to process and pack your orders.
According to Royal Mail Europe delivery aim 3-5 working days · Worldwide deliver aim 5-7 working days.
UK orders are all sent via Royal Mail. You can choose either second class or first class signed for. Signed for aims to deliver the next working day. Second class 2-3 working days.
International Postage Costs
Prices will vary depending on the total weight of your order, all these will be calculated for you in the cart page.
Prices start high, even for one item, so It is most cost effective to order multiple items.
Returns and Refunds
I accept returns within 30 days of the date of purchase for pre-made items only. Custom orders are non-refundable. You can choose to return for a full refund or be awarded store credit. Buyer pays return postage unless the item is faulty or damaged. For more detailed info click here before contacting me via the contact page.
Washing your items
The good news is that wool is anti-microbial and only needs washing sparingly. You can spot clean with a damp cloth when necessary and hang up regularly to air. When needed I hand wash with a drop of leave in wool wash. I like Eucalan. This keeps the fibres soft and supple. I usually only wash once every few months like so:
– Start by filling a bowl with cold/tepid water.
– Add a splash of leave in wool wash (make sure to do this after you’ve filled your bowl so not too many suds are created). I use Eucalan.
– Leave the item to soak for a few minutes, you can gently swish your item in the water a few times, do not agitate too much to avoid risk of felting.
– Lay your knit/yarn flat on a towel and roll it, gentle press to remove excess water.
– Lay your knit flat and let it air dry.
Unwinding your skein so it’s ready for using
All my yarns are sent wound in a skein (unless otherwise stated). Make sure to wind it into a ball before you use it, otherwise you will end up in a mighty tangle (i’ve been there!) Here’s how to do it by hand:
– Untwist the skein
– Wrap it around something to prevent it tangling. The back of a chair, your knees, perhaps you could ask someone to hold it for you.
– Cut the cotton ties, you will find 4/5 along the length of the skein.
– Find a loose end and hand wind into a ball
– Your yarn is ready!
Hand wind all art yarns, for finer yarns you could use a ball winder if you have one.
Custom Orders
I take on custom orders as and when I can. If you have something in mind, I would love to hear it! Pop message me here or email me at rootedfibres@gmail.com with your idea, and I will get back to you about my current availability. Lets see if we can make it happen! Kindly note, I require full payment before starting on your custom and they are non refundable.